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SophieTeamleader corporate travel

Zaventem - Belgium
Travel
FCm Travel
Full time
As a Technology & Process Consultant, you will work in the Technology & Process department that is taking care of tech support for FCM Belgium & Luxembourg.
Whether it is about an error in a system, a challenge with the online booking tool or invoicing systems... You know how to find the right way and you immerse yourself in the customer's wishes.
In the end the clients that we serve, need to enjoy a seamless service from FCM and the systems connected. Your courage to think "differently" is appreciated.

Who we are
FCM is a major player in business travel with locations in 95 countries. Besides business travel, FCM in Belgium is also active in MICE and holiday travel.
In Belgium, we have 4 offices where colleagues work for all divisions; in Luxembourg we have 1.
In 2021 FCM received a completely new trendy house style that fits the innovative company that we are. "Travel Different" is not only our tagline but also what we really strive for: "Making a difference for our customers".
In 2021, this different approach was awarded the title of "Belgium's and Europe's Leading Travel Management Company", and FCM Travel is shortlisted for becoming the "Travel Partner of the year".

What this great job entails
  • Using our advanced technology, you will be responsible for providing advice to our clients/FCM teams to make sure products meet expectations.
  • As the ultimate 'problem solver' you manage your cases from A to Z.
  • You are the key figure between our travel consultants/customers and our technology partners.
  • Together with your colleagues you manage the set up for new and existing customers in our backoffice, profile management system, online booking tool and other systems.
  • You are strongly involved in the implementation processes of new customers and new systems as well as in the continuous improvement of the daily workflows of your colleagues.

Requirements

Who we are looking for
  • Someone with a passion for travel technology, understanding or eager to learn how different systems are connected with each other
  • Enthusiastic and motivated team player with good communication skills
  • Proactive and structured with problem solving skills
  • In an International environment, you speak several languages: EN, NL and FR
  • Working under pressure is no problem for you
  • Experience in business travel or technical support is a bonus
  • Your day starts with a smile, and you have the mentality to make it a success every day
  • Punctuality, orderliness and a good sense of humor make you our ideal colleague!

Please note that it is your personality that interests us: positive attitude, courage, creativity, innovative spirit, ... If you are not afraid to learn, to make progress and to surpass yourself, then you are probably ready to work at FCM!

Benefits

What we offer
  • Contract for an indefinite period of time
  • Salary to be agreed according to experience
  • Flextime, working schedule MonFri
  • Flexplace, base is Zaventem but with possibility to work at home
  • Flexincome, cafeteria plan
  • Meal vouchers
  • Group insurance
  • Hospitalization insurance
Do you like the idea of giving "Travel Different" real meaning? Then we'll see you soon!

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